Terms and Conditions

Last updated: 28 June 2025

Welcome to RomanBlinds.net.au (“we”, “us”, “our”). By placing an order or using our services, you agree to these Terms & Conditions (“Terms”). Please read them carefully.

1. Definitions

• “Customer” refers to the person or entity purchasing or using our products or services.

• “Goods” means Roman blinds, accessories, and related products.

• “Services” includes measuring, consultation, installation, delivery, and other related activities.

2. Orders & Quotes

1. All quotes are valid for 30 days and subject to material availability.

2. Orders are confirmed when we receive a signed acceptance or deposit payment.

3. We reserve the right to decline or cancel orders at any time before order confirmation.

3. Pricing & Payment

1. All prices are in Australian Dollars (AUD) and exclude GST unless stated.

2. A deposit of at least 50% is required when ordering; the remainder is due prior to delivery or installation.

3. Payments can be made via bank transfer, credit card, or other approved methods.

4. If you fail to pay, we may pause production or cancel the order, retaining the deposit.

4. Measurements & Accuracy

1. Customers are responsible for providing accurate measurements unless using our measuring service.

2. If provided measurements are incorrect, any rework or remake will be at your cost.

5. Delivery & Installation

1. We will make every effort to deliver and install your blinds within the agreed timeframe, but delays may occur due to factors outside our control.

2. Delivery and installation disruptions from events like weather or supplier issues are not our responsibility, though we’ll communicate promptly and reschedule where possible.

3. Installation is only covered if our team installs your blinds; any third-party installation remains subject to their policy.

6. Warranty & Returns

1. All blinds come with a 5-year manufacturer’s warranty on workmanship and defects.

2. Non-fabric components (like chains and mechanisms) carry a 2-year warranty.

3. Warranty voids if:

   • Blinds are modified or altered.

   • Installed incorrectly or used improperly.

   • Damage results from misuse, neglect, fire, flood, or other external causes.

4. Faulty products will be repaired or replaced at our discretion.

5. Returns or refunds are only accepted if:

   • Goods are unopened, unused, and in original packaging, within 7 days of delivery.

   • Only standard stock items are eligible; custom blinds are non-returnable.

7. Cancellation Policy

1. Cancellation within 48 hours of order confirmation may incur a 10% fee to cover admin and supplies.

2. After 48 hours, cancellations are not accepted, as production may have already started.

3. Orders cancelled post-delivery require the return of goods in original condition; a restocking fee of at least 20% applies.

8. Privacy & Data Protection

We collect and store personal information in accordance with our Privacy Policy. By placing an order, you agree to our collection and use of your information for processing orders and updates.

9. Intellectual Property

All website content, branding, logos, images, and materials are our property or used with a license. You may not copy, distribute, or reproduce content without our express written permission.

10. Limitation of Liability

To the fullest extent permitted by law, our liability is limited to repair, replacement, or refund of the defective goods. We are not liable for any indirect, incidental, or consequential losses, including loss of profit or revenue.

11. Governing Law

These Terms are governed by the laws of Australia and the courts of your state or territory have exclusive jurisdiction.

12. Contact Us

If you have any questions about these Terms, please get in touch through our form.