Common Questions
Find quick answers regarding measurements, ordering, manufacturing, and delivery.
Measuring & Ordering
Are my blinds truly custom made to my exact measurements?
Yes, every blind is custom, made-to-measure based on the exact width and height you provide in millimeters (mm). We do not stock pre-made sizes, ensuring a perfect fit for your window opening.
What unit of measurement should I use?
All measurements must be provided in millimeters (mm) for manufacturing accuracy. We recommend using our dedicated measuring guide before ordering.
Product & Manufacturing
Are your Roman Blinds made in Australia?
Yes, we are proudly Australian-owned. All our custom Roman Blinds are manufactured locally in Australia to ensure superior quality control and faster delivery.
Can I order fabric samples before placing my full order?
Yes, we offer **free fabric samples** delivered to your home. This is highly recommended, as colors and textures can vary significantly on screen.
Shipping & Customer Support
How long does delivery take?
Manufacturing takes approximately [X] business days. Thanks to local Australian production, delivery across Australia is generally completed within [Y] days after manufacturing. You will receive tracking information once shipped.
What is your warranty policy?
We provide a comprehensive [X]-year warranty covering all parts and manufacturing defects. This ensures the long-term performance of your Australian-made blinds.
Still have questions?
If your query wasn’t answered here, please don’t hesitate to reach out directly to our dedicated customer support team.